PRIVACY POLICY

FlightsMojo (“FlightsMojo”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you provide when using our services.p>

This Privacy Policy explains in a clear and transparent manner:

1. What personal data we collect from users
2. Why this information is required
3. How the information is processed and stored
4. When it must be shared with airlines or travel suppliers
5. The choices and rights you have regarding your information

This Privacy Policy applies to all users accessing FlightsMojo international domains, including:

Support Contact: care@flightsmojo.id

By continuing to browse or make a booking on this Platform, you confirm that you understand and accept the practices described below.

This Platform is owned and operated by:

FLIGHTS MOJO FZCO

Building A1, Dubai Digital Park Dubai Silicon Oasis, Dubai United Arab Emirates

FlightsMojo acts as the “data controller,” meaning we determine how and why your personal information is processed when you use our website and booking services.

Support Email: care@flightsmojo.id

3.1 Information You Provide Directly

When you make a booking or contact our team, you may provide:

1. Passenger full name
2. Passenger full name
3. Gender
4. Nationality
5. Contact email address
6. Phone number
7. Billing information
8. Passport details (for international travel, where required
9. Special service requests (wheelchair, meals, etc.)

This information is necessary because airlines require accurate passenger details for issuing valid tickets.

3.2 Booking and Travel Information

When you search or reserve flights, we may collect:

1. Flight itinerary details
2. Departure and arrival cities
3. Travel dates and airline selections
4. Fare type and booking class
5. Supplier reservation references
6. Ticket issuance information

This ensures that we can correctly coordinate your booking with airlines and suppliers.

3.3 Payment and Transaction Information

Payments made through FlightsMojo are processed securely through certified third-party payment gateways.

FlightsMojo does not store your full credit/debit card information.

However, we may receive limited transaction-related data such as:

1. Payment confirmation status
2. Transaction reference number
3. Billing country or currency
4. Fraud prevention verification details

This is required to complete your reservation securely.

3.4 Automatically Collected Technical Information

When you browse FlightsMojo, certain information is collected automatically for security and performance purposes:

1. IP address
2. Browser type and version
3. Device identifiers
4. Operating system
5. Pages viewed and clicks
6. Session duration and referral sources

This helps us understand how users interact with our Platform and allows us to prevent misuse.

4.1 To Process Flight Bookings

Your data is required to:

1. Reserve seats with airlines
2. Issue tickets through suppliers
3. Confirm passenger identity
4. Provide booking confirmations and travel documents

Without this information, flight bookings cannot be completed.

4.2 To Provide Customer Support

We use your contact and booking information to:

1. Respond to questions
2. Handle cancellations or rescheduling requests
3. Assist with airline disruptions
4. Support refund and post-booking needs

Our goal is to ensure passengers receive timely and accurate assistance.

4.3 To Ensure Safe and Secure Transactions

We may process certain information in order to:

1. Detect fraudulent payments
2. Prevent unauthorized use of cards
3. Protect users from booking abuse
4. Maintain secure platform operations

FlightsMojo may request additional verification in suspicious cases.

4.4 To Improve Website Experience

Technical and analytics data helps us:

1. Enhance platform performance
2. Improve flight search accuracy
3. Understand market demand
4. Deliver faster and smoother booking flows

4.5 To Send Important Booking Communications

FlightsMojo may contact you with:

1. Ticket confirmation emails
2. Refund or cancellation updates
3. Schedule change notifications
4. Emergency travel alerts

We do not send promotional marketing emails unless you explicitly opt in.

5.1 Airlines and Flight Suppliers

To issue your ticket, FlightsMojo must share required passenger details with:

1. Airlines
2. Ticketing consolidators
3. Global reservation systems (GDS platforms)

This sharing is mandatory for travel fulfillment.

5.2 Payment Service Providers

Payments are processed securely through external gateways.

Your card information is handled directly by payment providers, not stored on FlightsMojo servers.

5.3 Legal and Regulatory Disclosure

We may disclose personal information when required by:

1. Aviation authorities
2. Immigration regulations
3. Court orders
4. Government enforcement agencies

This may occur for security or compliance purposes.

5.4 Trusted Operational Partners

FlightsMojo may use trusted third parties for:

1. Customer communication delivery
2. Analytics support
3. Fraud prevention tools

All such providers are bound by confidentiality and data protection obligations.

FlightsMojo operates globally and serves customers across multiple countries.

Your information may be processed in:

1. United Arab Emirates
2. Airline operational jurisdictions
3. Supplier reservation system locations

FlightsMojo ensures reasonable safeguards are applied to protect your information regardless of location.

FlightsMojo uses cookies and similar technologies to:

1. Maintain login or booking sessions
2. Improve website navigation
3. Measure traffic and booking activity
4. Enhance fraud prevention

You can disable cookies in your browser settings, though some booking features may not function properly.

We take information security seriously and apply safeguards such as:

1. SSL encryption
2. Secure payment processing compliance
3. Restricted internal access controls
4. Regular monitoring of booking activity

While we make best efforts, no online system can guarantee 100% security.

FlightsMojo retains customer data only for as long as necessary to:

1. Complete bookings
2. Fulfill legal and tax obligations
3. Resolve disputes or chargebacks
4. Prevent fraud and misuse

After retention is no longer required, data is deleted or anonymized.

Depending on applicable privacy laws, you may request:

1. Access to the personal information we hold
2. Correction of inaccurate passenger data
3. Deletion of information where legally permitted
4. Withdrawal of consent for optional communications

Requests can be submitted via our support email.

FlightsMojo does not knowingly collect personal data from individuals under 18 without parental consent.

Bookings must be made by an adult passenger.

FlightsMojo may contain links to airline websites or other external services.

We are not responsible for the privacy practices of third-party sites. Users should review external policies separately.

FlightsMojo may update this Privacy Policy periodically.

Changes will be reflected on this page with an updated effective date.

Continued use of the Platform indicates acceptance of the revised policy.